Privacy Policy
Last Updated: December 8, 2025
Discount Fuels (“we,” “us,” “our”) is committed to protecting the privacy, security, and accuracy of the personal information we collect from customers through our website and delivery services (“Service”). This Privacy Policy explains how we collect, use, store, and disclose personal information when you place an order, interact with our website, or use our services.
By using our website or placing an order, you acknowledge that you have read and agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide, support, and improve our Service.
1.1 Information You Provide
- Contact information: name, address, email address, phone number
- Delivery information: tank location, delivery instructions
- Payment information: cardholder name, billing address, and payment authorization details (processed through a secure third-party provider)
- Order information: volume ordered, service preferences, transaction history
- Dispute or communication records: emails, forms, and written correspondence
1.2 Information Collected Automatically
When you use our website, we may collect:
- IP address and device information
- Browser type and operating system
- Pages visited and timestamps
- Cookies or similar technologies used for website functionality and security
We do not use tracking for advertising or sell data to marketing companies.
1.3 Sensitive Information
We do not collect or store sensitive personal information beyond what is required to process and authorize payments securely.
2. How We Use Your Information
We use personal information for purposes that are reasonable, necessary, and directly related to our Service, including:
2.1 To Provide Delivery Services
- Process and pre-authorize payments
- Schedule and complete fuel deliveries
- Verify accessibility and safety requirements
- Contact you regarding delivery timing or issues
2.2 To Manage Your Account and Orders
- Confirm order details
- Issue refunds
- Notify you of changes or cancellations
- Maintain accurate transaction records
2.3 To Maintain Security & Compliance
- Detect and prevent fraud
- Comply with legal obligations and regulatory requirements
- Investigate safety concerns
- Protect against unauthorized use of our website
2.4 To Improve Our Website & Service
- Monitor website performance
- Troubleshoot technical errors
- Enhance usability and customer experience
We do not use your personal data for behavioral advertising or sell data to third parties.
3. Payment Information
We do not store full credit card numbers.
All payments, including pre-authorization holds, are processed securely by trusted third-party payment processors that comply with industry security standards.
Your financial institution may apply its own authorization hold rules, as noted in our Terms & Conditions.
4. When We Share Personal Information
We may share information only when necessary, and only with trusted third parties:
4.1 Service Providers
- Payment processors
- IT and website security services
- Customer communication platforms
These providers are required to protect your information and use it only for the services they perform on our behalf.
4.2 Legal Requirements
We may disclose information if required to:
- Comply with Canadian federal and provincial laws
- Respond to lawful requests by public authorities
- Protect safety, security, or prevent fraud
4.3 Environmental or Safety Incidents
If leaks, spills, contamination, or unsafe conditions occur (as outlined in the Terms), we may share necessary information with:
- Regulatory authorities
- Insurance providers
- Emergency response teams
We will only share what is required for compliance and safety.
We do not sell or trade personal information under any circumstances.
5. How We Protect Your Information
We use industry-standard safeguards to protect your personal information, including:
- Encrypted website connections (HTTPS)
- Secure third-party payment processing
- Access controls and authentication
- Physical and digital security measures
- Regular system monitoring and updates
No method of electronic transmission is 100% secure, but we take all reasonable steps to protect your data.
6. Your Responsibilities
To help keep your information safe, you agree to:
- Use our website responsibly
- Not attempt to bypass security, access unauthorized areas, or disrupt website functionality
- Provide accurate information for orders and delivery
These responsibilities correspond with the Website Use and Customer Responsibility sections in our Terms & Conditions.
7. How Long We Keep Your Information
We retain personal information only as long as necessary to:
- Fulfill delivery and billing obligations
- Meet legal, regulatory, or tax requirements
- Maintain accurate transaction records
When information is no longer required, it is securely deleted or anonymized.
8. Your Rights
Depending on applicable Canadian privacy laws, you have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of information when legally permissible
- Withdraw consent to non-essential data collection
- Ask questions about our privacy practices
Requests can be made using the contact information below.
9. Cookies & Website Technologies
We use cookies or similar technologies solely for:
- Website functionality
- Security
- Performance monitoring
We do not use cookies for advertising or cross-site tracking.
You can adjust your browser settings to block cookies, but certain website features may not function properly.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content on third-party websites.
11. Children’s Privacy
Our Service is intended for adults responsible for household fuel purchases. We do not knowingly collect information from minors.
12. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in laws, technology, or our practices.
Changes take effect when posted on our website. The “Last Updated” date shows when the latest revision occurred.
13. Contact Information
For questions, privacy requests, or concerns, contact us:
Discount Fuels
3451 Barrington Street
Halifax, NS, B3K 2X8
Email: info@discountfuels.ca